Shipping policy

Until further notice, Atelier Asali ships only to addresses in the Netherlands.

We do not ship to Belgium, the rest of the European Union, or anywhere else in the world. This is temporary. We will update this page when international shipping opens again.

1. Where we ship

We deliver only to a street address in the Netherlands (including Dutch Wadden Islands via standard Dutch carriers, where they offer service).

We do not deliver to:
• any country other than the Netherlands
• pack stations, unless the carrier we use supports that option at checkout
• a shipping address that does not match a Netherlands postcode

2. Orders placed with an address outside the Netherlands

If an order is placed with a delivery address outside the Netherlands, we will cancel it.

You do not need to do anything. We will email you and refund the full amount, including any shipping charged, to the original payment method. We aim to complete that refund within 5 business days of the cancellation.

Please do not place an order if you need delivery outside NL. You can email atelierasali@gmail.com and we will tell you when we ship internationally again.

3. Processing time

In-stock orders are processed within 1–3 business days after the order confirmation (excluding weekends and Dutch public holidays).

Made-to-order pieces are processed within 14 days and are labelled made-to-order on the product page.

We email you again when the order ships.

4. Delivery estimates and rates

After dispatch, delivery within the Netherlands is usually 2–5 business days.

Shipping costs are shown at checkout. Shipping is free from €75 within the Netherlands.

These times are estimates. The carrier can add a delay.

5. Order tracking

When your order ships, we send a confirmation email with a tracking number where the carrier provides one. Use that number on the carrier’s website.

6. Carriers

We use standard Dutch carriers, specifically PostNL. The option available to you is shown at checkout.

7. VAT

Prices include Dutch VAT.

8. Damage and loss in transit

We bear the risk of loss or damage until the order is delivered to the Dutch address you provided, or to a person you authorised to receive it (for example a neighbour, if the carrier records that).

If the jewelry arrives damaged, incomplete, or not at all, email atelierasali@gmail.com with your order number and photos of the packaging and item if you have them. We will replace the piece or refund you. You do not need to claim from the carrier yourself. Please keep the packaging until we have resolved it.

9. Incorrect address

Please check that your name, street, house number, postcode, and city are complete.

We are not responsible for failed delivery caused by an incomplete or incorrect address that you entered at checkout. If you spot a mistake, email atelierasali@gmail.com immediately.

10. After a confirmed delivery

If the carrier confirms delivery to the Dutch address you entered and you have not received the parcel, email us as soon as you can. We will check the tracking with the carrier and help from there.

11. Returns

Returns follow our Refund Policy: https://atelierasali.com/policies/refund-policy
You have 30 calendar days from delivery to change your mind, with the exceptions set out there.