Shipping policy

At atelierasali.com, we strive to provide you with the best possible shopping experience, including efficient and reliable shipping services. Please read our shipping policy carefully to understand how we handle shipping, delivery times, costs, and other related matters.

1. Shipping Destinations

We ship our handmade gemstone jewelry worldwide. Please note that shipping times and costs may vary depending on your location.

2. Processing Time

All orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The shipping options available are:

Standard NL & BE Shipping: Delivery within 2-5 business days
Standard EU Shipping: Delivery within 5-14 days
Standard Worldwide Shipping: Delivery within 14-21 days.

Please note that delivery times are estimates and may vary depending on the destination and any potential delays with the shipping carrier.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier's website.

5. Shipping Carriers

We use reputable shipping carriers to ensure your order arrives safely and on time. The carrier used for your shipment will be determined based on your location and the shipping method selected at checkout.

6. Shipping Restrictions

Please be aware that certain items may be subject to shipping restrictions due to size, weight, or destination. If there are any restrictions on your order, we will notify you as soon as possible.

7. Customs, Duties, and Taxes

Atelier Asali is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

8. Damages

Atelier Asali is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

9. Incorrect Shipping Information

Please ensure that all shipping information provided is accurate and complete. Atelier Asali is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you have provided incorrect shipping information, please contact us immediately at atelierasali@gmail.com.

10. Lost or Stolen Packages

Atelier Asali is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.