Shipping
We aim to deliver your order as quickly as possible.In-stock items
- Dispatched within 1–3 business days
Made-to-order items
- Produced and shipped within up to 14 days
Once your order ships, you’ll receive a confirmation email with tracking information (if applicable).
Returns & Right of Withdrawal (EU Customers)
If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.To exercise this right:
- Contact us at [your email] within 14 days of delivery
- Provide your order number and the item(s) you wish to return
After notifying us, you have another 14 days to send the items back.
Return conditions
- Items must be unused and in original condition
- Include original packaging where possible
Refunds
- Once we receive and inspect your return, we will issue a refund within 14 days
- Refunds are made using your original payment method
Return shipping costs are your responsibility unless stated otherwise.
Made to order items
Some of our products are made specifically for you after you place your order.
Cancellation
- You can cancel your order within 24 hours of purchase
- After this period, production may have started and cancellation may no longer be possible
Returns
- Made-to-order items cannot be returned, in accordance with EU consumer law for customized goods