Frequently Asked Questions
Yes, we provide free standard shipping on all orders over
- €100 within NL
- €200 within EU
- €300 for international shipments
For orders under these prices a shipping fee applies, which will be shown at checkout.
Yes, you’re welcome to visit us in person! To ensure the best experience, we ask that you schedule an appointment by emailing us at atelierasali@gmail.com.
Do you want to have one of our products but it's not in your size or sold out? No problem we can make one for you! This process might take up to 3 months but it's for sure worth it.
We do require you to make a down payment of 50% of the product price to ensure that you will take the order. Canceling or returining this order is not possible.
E-mail us at atelierasali@gmail.com and we'll contact you as soon as possible.
Yes, we offer custom and personalized orders starting from 500,-
Please note that custom orders might turn out different in price compared to our webshop prices.
Please reach out to us at atelierasali@gmail.com to discuss your ideas and begin the process.
Yes, our products are sustainably sourced from Jaipur, India. We work with families who have been crafting jewelry for generations, preserving traditional techniques and craftsmanship. Many of these families have a rich history of trading in the renowned Silk Road region, ensuring not only high-quality craftsmanship but also ethical production practices.
Shipping times depend on your location:
- Local orders: Delivered within 5 working days when shipped via our local postal service.
- EU and international orders: Typically take 2–3 weeks to arrive, depending on customs and the shipping carrier.
We always provide tracking details so you can monitor your order’s journey.
If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.
